Terms of service

A Damage Deposit of $200 is collected at the time of purchase and will be refunded pending inspection of products found to be in acceptable condition at return.

Similar to renting a car, the team will inspect each item before and after each rental. Our team will inspect items before they go out for delivery and upon return to our warehouse. It is important to note any imperfections as you see them.

You will not be responsible for mild scuffs, stains or damage that can be fixed in house. If damage exceeds our capabilities and requires cleaning or repair by an external professional service, you will be held responsible for the cost. In this case, the damage deposit will be credited or not refunded in full and any external costs in excess of the damage deposit amount will be be owing.

In extreme and unforeseen cases where items have been structurally damaged beyond reasonable repair, stolen, or lost, the renter is responsible for the replacement value of the item.

Pets and attempts at stain removal in-home, using regular household cleaning products, are the primary causes of damage. We ask that you advise your clients to cover or prevent damage to items from pets and avoid attempts at in-home cleaning - we will happily support fixing a stain or mild damage with our own products.