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Can I pick up my rental products?

Not at this time. To minimize damage on delivery and to preserve the life of our products, all rentals require delivery by our professional team.

Where do you deliver?

Our Primary and Extended Delivery Areas service the Greater Peterborough Area. See further details here. Delivery outside of these areas is possible. Contact us for a quote.
*For orders outside of our Primary Delivery Area, a minimum rental order of $250 (before tax) is required.

Do you have minimum order requirements?

There is no minimum order threshold for orders within our Primary Delivery Area; however, a minimum order of $250 (before tax) is required for all Extended Delivery Areas.

Are there additional fees?

Every rental order requires an additional delivery/pick up fee, starting at $250. If the delivery location is beyond the limits of our Primary Delivery Area then an additional fee is required. See more details on our delivery areas here.

A damage deposit is also collected at time of purchase and refunded pending the inspection of undamaged products upon their return. The deposit fee is $200.

How do I pay?

Our primary payment method is e-transfer. Payments are required at the time of scheduling the delivery date.

We also require all clients to provide a valid credit card at the time of signing our rental agreement.

How long can I rent products for?

Rental terms are available on a bi-weekly or monthly basis. Rentals can be extended for multiple consecutive terms, with each extension subject to case-by-case evaluation.

How quickly can I receive delivery once my order is placed?

Recognizing the time sensitivity of the real estate market, we look to deliver as quickly as possible given our delivery schedule.

Do I have to be on site to receive product delivery? What about pick up?

We require the renter to be on-site for product delivery and pick up to instruct our crew inside the home.

If you cannot be on site for delivery or pickup, our "Style Assist" services are available to support you, starting at $100.

What can I expect on delivery?

Our professional delivery team will handle the unwrapping and placement of products in the home. The team will not mount, attach or secure any items to walls. The proper industry-standard installation and set up of rented items is the responsibility of the Renter.

We ask that you inspect all items and contact us to note any imperfections you see. These details will be noted and considered upon the pick up and inspection of product, prior to refunding the damage deposit.

The home will be occupied during the rental period. Is this ok?

Rentals are available for occupied or unoccupied homes. We require a damage deposit of $200 on all orders.

Can I reserve inventory for a delivery date in the future?

We will reserve items for up to 10 days from the order placement date to delivery. If you share in advance the details of your anticipated delivery date we can secure a delivery date/time, and you can submit your order 10 days prior to that scheduled delivery date.

You can reserve items more than 10 days in advance with a 50% non-refundable deposit.

What if items are damaged during the rental period?

Similar to renting a car, the team will inspect each item before and after each rental. Our team will inspect before items go out for delivery and upon return to our warehouse. It is important to note any imperfections as you see them.

You will not be responsible for mild scuffs, stains or damage that can be fixed in house. If damage exceeds our capabilities and requires cleaning or repair by an external professional service, you will be held responsible for the cost. In this case, the damage deposit will be credited or not refunded in full and any external costs in excess of the damage deposit amount will be be owing.

In extreme and unforeseen cases where items have been structurally damaged beyond reasonable repair, stolen, or lost, the renter is responsible for the replacement value of the item.

Pets and attempts at stain removal in-home, using regular household cleaning products, are the primary causes of damage. We ask that you advise your clients to cover or prevent damage to items from pets and avoid attempts at in-home cleaning - we will happily support fixing a stain or mild damage with our own products.